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Frequently asked questions
Registered customers can track all the shipments directly in MyELS.
When the parcel is delivered to our terminal in Finland, the tracking code is activated in the Russian post's network. You can track it directly on the Russia Post page. The international tracking number consists of 13 characters and is capitalized in Latin letters and numbers. The code is entered without spaces or brackets. For example CA123456789RU.
You can also call on Russian Post service number 8-800-1-000-000.
When the parcel is delivered to our terminal in Finland, the tracking code is activated in the Russian post's network. You can track it directly on the Russia Post page. The international tracking number consists of 13 characters and is capitalized in Latin letters and numbers. The code is entered without spaces or brackets. For example CA123456789RU.
You can also call on Russian Post service number 8-800-1-000-000.
The storage time for packages is 15 days from the date of delivery to the post office.
However, now during the Korona times, the storage period for all packages has been increased to 30 days.
The storage period of parcels can be extended at an additional cost up to two months from the date of delivery to the post office.
However, now during the Korona times, the storage period for all packages has been increased to 30 days.
The storage period of parcels can be extended at an additional cost up to two months from the date of delivery to the post office.
It means that the package has not been picked up on time and has been returned to the recipient.
You should write complete and correct address including the following information:
- Recipient's full name (in the format "Surname First Name Surname") or organization name including street name, house number, apartment number
- Name of the city
- Name of the district, region, province, or republic
- The name of the country
- Mailbox number, e.g. mailbox 15, if needed
- ZIP code
You can find the zip code of the delivery area, using the following links. The information is available only in Russian.
- Enter the address here.
- Or use the mobile app of the Russian Post.
You can read the full packing guide on our page or follow these short instructions:
- The packaging should be durable and should prevent access to the contents.
- Pick the most suitable box in accordance with the size of the content. The content of the package should not move inside the package: the free space of the box should be filled with thermoplastic, bubble wrap, or styrofoam.
- The smallest side of the box should be at least 10.5 x 14.8 cm to label it.
- Pack fragile goods only in hard packaging.
- You can send solid, non-destructive goods without sharp edges or products in original factory packaging without additional packaging.
Special Drawing Rights (SDR) is an artificial payment method created by the International Monetary Fund, not a currency. You can find an up-to-date course here.
If there are more than four consignments of up to EUR 1 000 in the same shipment, all of them must normally be accompanied by electronic export declarations.
It should also be noted that the Carrier may require an electronic export declaration instead of a verbal declaration.
More information from customs
The customer can order an export notification from our office or do it itself
It should also be noted that the Carrier may require an electronic export declaration instead of a verbal declaration.
More information from customs
The customer can order an export notification from our office or do it itself
Postal parcels arrived in Finland as returns should have been the subject of an import declaration EU return of the goods.
There is no need to pay customs duties for such returned parcels that are came back within 12 months of the EU.
Consignments should accompanied, for example, with proof of export with original date of departure of the goods.
more information and customs filling form
There is no need to pay customs duties for such returned parcels that are came back within 12 months of the EU.
Consignments should accompanied, for example, with proof of export with original date of departure of the goods.
more information and customs filling form
Russian customs regulations
Limits on duty-free sales
2019
In 2019, a Russian consumer can receive online duty-free purchases if their total monthly value does not exceed 500 euros or the total weight does not exceed 31 kg. Postage is not included in tax-free sales. The customs duty for the over 500 euros is 30%. If the Consignment weighs more than 31 kg, the customs duty of 4 euros shall be charged for each additional kilogram.
If both thresholds are exceeded, the tax is levied only once at the higher rate.
2020
In 2020, Russian consumers will be able to receive duty-free e-commerce purchases if the total value of a single shipment does not exceed 200 euros or the total weight does not exceed 31 kg. Postage is not included in tax-free sales. The customs duty for the over 200 euros is 15%. If the consignment weighs more than 31 kg, a customs duty of 2 euros shall be charged for each additional kilogram. If both thresholds are exceeded, the tax is levied on the more expensive actual tax.
Cross-border e-commerce is VAT-exempt and above-tax costs are paid by a Russian buyer. He pays the fee on the Russian postal website with his own bank ID. He gets the information about the tax upon arrival and must have paid the tax before handing over the package to him.
Commercial shipment
Please note that it is not advisable to carry more than 3-4 pieces of the same product and / or more than 30 items in one package. The customs authorities may interpret the consignment as containing commercial goods and may be subject to a customs duty.
Reliability of data
In all documentation, it is of primary importance that all required fields are filled in and that the information is accurate. Providing false invoices or fraudulent information can result
seizure of the consignment by the customs authorities
.
EXAMPLE UNDER THE 2020 LEGISLATION
A shipment weighing 20 kg and worth 1200 euros
Customs duty for the Russian consumer
(1200€ – 200) x 15% = 1000 x 15% = 150 euros
A shipment weighing 40 kg and worth 150 euros
Customs duty for the Russian consumer
(40kg – 31kg) x 2 = 9 x 2 = 18 euros
A shipment weighing 40 kg and worth 1200 euros
The Russian consumer pays a higher customs duty
150 euros
2019
In 2019, a Russian consumer can receive online duty-free purchases if their total monthly value does not exceed 500 euros or the total weight does not exceed 31 kg. Postage is not included in tax-free sales. The customs duty for the over 500 euros is 30%. If the Consignment weighs more than 31 kg, the customs duty of 4 euros shall be charged for each additional kilogram.
If both thresholds are exceeded, the tax is levied only once at the higher rate.
2020
In 2020, Russian consumers will be able to receive duty-free e-commerce purchases if the total value of a single shipment does not exceed 200 euros or the total weight does not exceed 31 kg. Postage is not included in tax-free sales. The customs duty for the over 200 euros is 15%. If the consignment weighs more than 31 kg, a customs duty of 2 euros shall be charged for each additional kilogram. If both thresholds are exceeded, the tax is levied on the more expensive actual tax.
Cross-border e-commerce is VAT-exempt and above-tax costs are paid by a Russian buyer. He pays the fee on the Russian postal website with his own bank ID. He gets the information about the tax upon arrival and must have paid the tax before handing over the package to him.
Commercial shipment
Please note that it is not advisable to carry more than 3-4 pieces of the same product and / or more than 30 items in one package. The customs authorities may interpret the consignment as containing commercial goods and may be subject to a customs duty.
Reliability of data
In all documentation, it is of primary importance that all required fields are filled in and that the information is accurate. Providing false invoices or fraudulent information can result
seizure of the consignment by the customs authorities
.
EXAMPLE UNDER THE 2020 LEGISLATION
A shipment weighing 20 kg and worth 1200 euros
Customs duty for the Russian consumer
(1200€ – 200) x 15% = 1000 x 15% = 150 euros
A shipment weighing 40 kg and worth 150 euros
Customs duty for the Russian consumer
(40kg – 31kg) x 2 = 9 x 2 = 18 euros
A shipment weighing 40 kg and worth 1200 euros
The Russian consumer pays a higher customs duty
150 euros
Choose shipping method
- You can choose your preferred partner to deliver your shipment to our terminal in Virolahti. which is located about 12 km from the Russian border at the Vaalimaa border crossing. We have a cooperation agreement with the Finnish side of the carriage Matkahuolto.
Prohibited substances in the territory of the Russian Federation:
1. Weapons and military equipment;
2. narcotics, psychotropic substances, radioactive substances, explosives, highly flammable and dangerous substances;
3. toxic animals and plants;
4. Russian Federation and foreign currency and banknotes;
5. perishable food, beverages;
6. any goods or packaging thereof which may endanger the health of persons handling the packages or which may contaminate or damage other packages or equipment intended to handle them.
Imports into the Russian Federation:
1. The following audio-visual or print materials: material that attracts extremists or terrorists, or who considers terrorism to be publicly justified; are pornographic in nature; have been produced or distributed in violation of the laws relating to elections and referendums in the countries of the Customs Union of the Eurasian Economic Community; use meanings and symbols associated with the Nazi movement and meanings and symbols that are confusingly similar to the meanings and symbols associated with the Nazi movement; Contains other information that may harm the political or economic interests of the Russian Federation, its national security, public health and the morality of its citizens;
2. all arms (including parts thereof), ammunition (including parts thereof), structures similar to civil or service weapons;
3. dangerous waste;
4. specific technical means for the acquisition of classified information;
5. toxic substances which are not precursors of narcotic drugs or psychotropic substances;
6. narcotics, psychotropic substances and their precursors, including pharmaceutical substances and their precursors;
7. human organs and / or tissues, blood and blood components;
8. Plants of all kinds and condition, seeds of plants;
9. live animals excluding bees, leeches and silkworms
10. ozone depleting substances;
11. plant protection products the import of which is prohibited under the Stockholm Convention on Persistent Organic Pollutants of 22 May 2001;
12. Fishing tackle:
13. made-up fishing nets, made manually or mechanically, of synthetic nylon or other polyamide-monofilament with a diameter of less than 0,5 mm and a mesh size of less than 100 mm (knot to node less than 50 mm); 14. certain electronic fishing system and gear;
15. alcoholic products, ethyl alcohol, beer;
16. tobacco products of all kinds and herbs;
17. radioactive materials;
18. valuable cultural objects;
19. perishable supplies;
20. gemstones of all kinds and precious stones (except jewelry).
1. Weapons and military equipment;
2. narcotics, psychotropic substances, radioactive substances, explosives, highly flammable and dangerous substances;
3. toxic animals and plants;
4. Russian Federation and foreign currency and banknotes;
5. perishable food, beverages;
6. any goods or packaging thereof which may endanger the health of persons handling the packages or which may contaminate or damage other packages or equipment intended to handle them.
Imports into the Russian Federation:
1. The following audio-visual or print materials: material that attracts extremists or terrorists, or who considers terrorism to be publicly justified; are pornographic in nature; have been produced or distributed in violation of the laws relating to elections and referendums in the countries of the Customs Union of the Eurasian Economic Community; use meanings and symbols associated with the Nazi movement and meanings and symbols that are confusingly similar to the meanings and symbols associated with the Nazi movement; Contains other information that may harm the political or economic interests of the Russian Federation, its national security, public health and the morality of its citizens;
2. all arms (including parts thereof), ammunition (including parts thereof), structures similar to civil or service weapons;
3. dangerous waste;
4. specific technical means for the acquisition of classified information;
5. toxic substances which are not precursors of narcotic drugs or psychotropic substances;
6. narcotics, psychotropic substances and their precursors, including pharmaceutical substances and their precursors;
7. human organs and / or tissues, blood and blood components;
8. Plants of all kinds and condition, seeds of plants;
9. live animals excluding bees, leeches and silkworms
10. ozone depleting substances;
11. plant protection products the import of which is prohibited under the Stockholm Convention on Persistent Organic Pollutants of 22 May 2001;
12. Fishing tackle:
13. made-up fishing nets, made manually or mechanically, of synthetic nylon or other polyamide-monofilament with a diameter of less than 0,5 mm and a mesh size of less than 100 mm (knot to node less than 50 mm); 14. certain electronic fishing system and gear;
15. alcoholic products, ethyl alcohol, beer;
16. tobacco products of all kinds and herbs;
17. radioactive materials;
18. valuable cultural objects;
19. perishable supplies;
20. gemstones of all kinds and precious stones (except jewelry).
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